Terms of service

This page is not your contract. Your agreement with Domora is a separate written contract, in Romanian, signed by both of us. That contract sets the price, the term, the notice periods, the deadlines and every other figure that applies to you. We send it to you to read before you commit to anything, and where this page and that contract differ, the contract is the one that decides.

What this page does is describe the service in plain language and set out what you should know before you sign. It is information, not the agreement. We may update it; your contract changes only if both of us agree a change in writing.

Throughout, “you” means the person or company buying the service, and “we”, “us” and “Domora” mean the entity named below.

Who you are contracting with

You are contracting with Societatea cu Răspundere Limitată DOMORA, which trades as DOMORA S.R.L. and is registered in the Republic of Moldova under IDNO 1026023132130. Its administrator is Cristina Istrati.

Write to us at miron.cristina91@gmail.com. That address reaches the people who run the service, and it is where any notice should go, including notice that you are ending the agreement.

We do not print our registered seat on this site. It is in the state register of legal entities of the Republic of Moldova, which is public and searchable against the IDNO above, and we give it to you in writing on request. We do not publish it for the same reason we do not publish the address we register clients at: they may be the same address, and an address a client can be registered at is never published by us.

What Domora provides

What you buy is consent for your company to use an address in Chișinău municipality as its registered seat — the seat that appears in the state register, on your invoices and on your letterhead. Moldovan law requires a company’s seat to be a real address whose owner accepts that the company uses it as such, and that acceptance is the thing being sold.

When your first invoice is paid we issue that consent in writing, in the form the register asks for, and you file it. Only you can make that filing. We give you the document; we do not lodge it for you. Where the register asks for further confirmation from the owner of the premises, we obtain it and pass it to you.

With the consent comes the post. We receive the letters that arrive for your company at that address, open them under the authorisation you give us, scan them, and send you the scan as a PDF.

The address is disclosed to you at onboarding. We do not publish it, and no page of this site names it. Our consent to its use is what you are paying for, and a published address is one anyone can put on a registration form without ever becoming a customer.

None of this gives you any right of occupancy. You get no office space, no desks, no meeting rooms, no storage and no reception staff. You get no right to enter, occupy or use the property at that address other than by prior written arrangement with us, and no right of any kind over the property itself. This is not a lease, not a tenancy and not a licence to occupy. What you get is the right to use the address as your company’s legal address and to have your company’s post received there.

What Domora is not

We provide a registered address and mail handling service.

We are not your agent. We do not sign anything on your behalf, we do not make filings for you, and we do not represent you before the state register, the tax authority, a court or any other body. If a letter we scan needs an answer, answering it is yours to do, or your lawyer’s or your accountant’s. Nothing in a scan we send you, and nothing we say while handling your post, is advice.

Your obligations

Give us accurate information about who you are — your company’s real name and registration number, and the real identity of the people behind it. We may ask for documents that prove it, and we may refuse or end the service if what you have given us turns out to be false.

Keep your contact details current, and tell us promptly when they change. Everything we send goes to the details you last gave us, and anything sent there counts as delivered to you whether or not you read it.

Use the address only for what it is for: your company’s registered seat and the correspondence that comes with it. Do not use it as a trading address, as a delivery address for goods, or as a place people are told to visit. You may state it as your company’s registered address, because that is what it is. You may not describe it as your office, your branch, your shop or your place of business, and you may not put it on signage or in a map or directory listing that presents it that way.

The service covers the one company named in your contract. Do not let another company or person register at the address, or use it for post, on the back of your agreement with us.

Mail handling

We open your post only because you authorise us to, in writing, when you sign. That authorisation is the service you are buying — we cannot send you a readable PDF of a letter we have not opened — and without it we can only hold your post sealed until you collect it. It covers post addressed to your company at the address, and nothing else.

We tell you when post arrives and send you the scan, within the time your contract sets. How much post your plan covers, how long we keep the physical originals, and what happens to them at the end of that period are all set out in your contract.

While we hold originals you can ask us to hand them over. Sending them on to another address is arranged case by case: we quote the postage and handling first, and nothing leaves us until you have accepted that quote. No forwarding charge ever reaches you without your agreement to it.

Some post we cannot accept — parcels and goods of any kind, and anything requiring a payment on delivery. Post in those categories is refused at the address, and is not scanned, stored or forwarded.

Term, renewal and payment

We invoice you in advance. Your term, the fee, the currency and the deadline for paying are in your contract.

Read the renewal clause of your contract before your term ends. Under it, if neither of us gives notice within the period the contract sets, the agreement continues for a further term and the fee for that term becomes due. That happens whether or not you do anything when the renewal invoice arrives. What cannot happen is money moving on its own: we hold no card and no direct debit mandate, so there is no mechanism by which we could take a payment from you.

Ending the agreement

To end the agreement, tell us in writing before your term ends, giving at least the notice your contract sets. An email to the address above is enough, and we confirm receipt.

Before your term ends you must move your company’s registered address to another one. This is the obligation clients overlook, so read it twice. Telling us you are leaving does not change the state register. Until you file the change, your company is still registered at our address, letters legally addressed to it still arrive there, and we will no longer be handling them. Only you can make that filing, it takes time, and there is a legal deadline for it that is your company’s to meet, not ours.

Your contract also sets a deadline for showing us that you have filed, and a charge for each day of delay beyond it, together with the costs we incur if we have to take the matter to the authorities ourselves. The amount is in your contract. We set it out here so that the first time you hear of it is not after it has started running.

If our own right to use the address ends, your contract ends with it and you will need to move your company’s seat. We tell you as soon as we know.

Whether any part of a term you have already paid for comes back to you is set out in your contract. Separately, where you have a statutory right to withdraw as a consumer, that right applies and nothing here limits it.

If an invoice goes unpaid

We chase you at the contact details we hold. If the invoice stays unpaid past the period your contract allows, and after a written warning giving you further time, we may suspend the service — and suspension covers receiving and holding your post, not only scanning it.

If it remains unpaid after that, we may end the agreement and withdraw consent to your company’s use of the address, and tell the relevant authority that we have done so. Once consent is withdrawn, your company’s seat is an address whose owner no longer accepts its use, and putting that right means registering a new one. Paying afterwards does not by itself undo the withdrawal or the notification. We set this out plainly because it is the most serious thing that can happen under the agreement.

Liability

We are responsible for our part: accepting the post that arrives for you, scanning it, and delivering the scan. If we lose a letter, fail to scan one, scan it unreadably or send it to the wrong person, that is ours, and we put right what can be put right.

We are not responsible for what follows from your own filings and decisions — deadlines, replies to the tax authority, court dates and everything else written in a letter are yours to act on. We are not responsible for the postal service: we cannot scan what never reaches us. We are not liable for indirect or consequential loss, including lost profit, lost contracts, lost opportunity or damage to reputation.

Our total liability to you for everything arising in any twelve-month period is limited to what you paid us in the twelve months before the claim arose. Nothing in this clause limits liability the law does not allow us to limit, and nothing in it affects rights you have as a consumer.

Governing law and language

Your contract is governed by the law of the Republic of Moldova, and a dispute under it is for the courts of the Republic of Moldova to decide. Where you are a consumer resident in the European Union or the United Kingdom, nothing in that clause takes away the protection of the mandatory consumer law of the country you live in.

The contract is signed in Romanian. The English and Russian versions of this page are provided for convenience; if a difference appears between them, the Romanian contract is what governs.